Services · Foundational

Training on New Procedures

T05

Trains staff on newly introduced procedures, focusing on procedural steps, roles, templates, common errors and post-training adoption support.

What changes

More standardized procedures, stronger internal controls, improved compliance and reduced risk of errors or fraud.

What you get

Training plan with audience segmentation and needs analysis
Procedure training pack: slide deck, facilitator notes, step-by-step guides and scenario exercises
Role-based quick reference guides with FAQ and troubleshooting sheet
Attendance register, acknowledgement form and pre/post knowledge check
Post-training adoption spot check checklist and refresher/follow-up log

What has to come first

The service or engagement that introduced the procedures (e.g., FMP01 onward, ICF01 to ICF04, or process design work) Required

Training disseminates approved procedures, not drafts
NAHNeeds Assessment Report - National Head Quarters or NABNeeds Assessment Report - Branch/District Recommended

Needs assessment findings show where procedural gaps are largest and which audiences to prioritize

Who is involved

From the National Society's side. This is what the engagement asks of your people.

Your own staff work alongside the adviser throughout, so this is a commitment of their time as well as the Centre's. Ask in the request and you are given the day estimate per role before anything is signed.

Role	What they do
HNS Secretary General / senior management	Sponsor; mandates adoption of the new procedures
Heads of departments and branch leadership	Process owners; schedule staff and enforce application
Finance, HR, logistics and program staff	Primary participants who execute the procedures
IT support staff	Virtual delivery setup and support for system-dependent steps
Internal audit and compliance officers	Adoption monitoring and follow-up
Volunteers and branch staff	Apply simplified procedures at branch level

How it is measured

Indicator	Target	Evidence
Impacted staff trained on the new procedures within the rollout window	90% or more	Attendance register and completion records (T05005)
Knowledge checks passed, including retakes for process owners	80% first-attempt pass; 100% of process owners within 4 weeks	Knowledge check records (T05005)
Pilot feedback incorporated before full rollout	100% of pilot action points closed	Pilot log and updated training pack (T05003)
Post-training spot checks show procedures applied as trained	85% or more of sampled transactions within 8 weeks	Spot check reports and follow-up log (T05006)

Standards

COSO Internal Control - Integrated Framework
GFDC Operational Framework (intake, triage, service workflow)
Kirkpatrick four-level training evaluation model
HNS approved new and revised procedures and supporting process documentation (manuals, templates, process maps)
IFRC Learning and Development Guidelines

Describe the problem, not the service

You do not need to know which of the 124 to ask for.

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