Services · Foundational

Training of staff on new policies/procedures - Dissemination exercise

T01

Provides dissemination training on new policies and procedures, including awareness sessions, user guidance, examples and attendance/evaluation records.

What changes

Stronger accountability, transparency, risk management, assurance coverage and governance oversight.

What you get

Training plan with stakeholder mapping and accessibility needs analysis T01001
Training materials pack: slide deck, facilitator notes, quick reference guides and job aids T01002
Attendance register, acknowledgement form and pre/post knowledge check T01003
Escalation protocol and training compliance log T01004
Post-implementation spot check checklist and action log T01005

What has to come first

Policy/procedure development service for the documents being launched (varies, e.g. FMP modules, AFC, COI) Required

Training disseminates an approved document, not a draft
NAHNeeds Assessment Report - National Head Quarters or NABNeeds Assessment Report - Branch/District Recommended

Needs assessment findings identify capability gaps and priority audiences

Who is involved

From the National Society's side. This is what the engagement asks of your people.

Your own staff work alongside the adviser throughout, so this is a commitment of their time as well as the Centre's. Ask in the request and you are given the day estimate per role before anything is signed.

Role	What they do
HNS Secretary General / senior management	Sponsor; final escalation point
Heads of departments and branch leadership	Implementation owners
Finance / HR / Logistics / PMER staff	Functional participants depending on policy scope
All staff impacted by the policy or procedure changes	Primary participants
Internal audit / compliance / integrity focal point	Monitoring support, where constituted

How it is measured

Indicator	Target	Evidence
Impacted staff trained within the rollout window	90% or more	Attendance register and completion records (T01003)
Knowledge checks passed, including retakes for critical roles	80% first-attempt pass; 100% of critical roles within 4 weeks	Knowledge check records and compliance log (T01003, T01004)
Training materials provided in the languages and formats agreed in the accessibility analysis	100% of audience groups	Training plan sign-off and distribution records (T01001)
Post-training spot checks show the new procedure applied in sampled transactions	85% or more of sampled items within 8 weeks	Spot check reports and action log (T01005)

Tools

5 of 5 ready to download.

T01001 Training plan with stakeholder mapping and accessibility needs analysis Template PPTX
T01002 Training materials pack: slide deck, facilitator notes, quick reference guides and job aids Template PPTX
T01003 Attendance register, acknowledgement form and pre/post knowledge check Template XLSX
T01004 Escalation protocol and training compliance log Template PPTX
T01005 Post-implementation spot check checklist and action log Template XLSX

Standards

COSO Internal Control - Integrated Framework
GFDC Operational Framework (intake, triage, service workflow)
HNS procurement policy and financial regulations
HNS finance manual, accounting policies and close procedures
HNS HR policy, recruitment procedures and local labor law
HNS policy governance and document control procedures
Kirkpatrick four-level training evaluation model

Describe the problem, not the service

You do not need to know which of the 124 to ask for.

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