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Investigations Procedures Manual

IPM

Develops investigation procedures covering intake, triage, investigation planning, evidence handling, interviews, confidentiality, reporting and closure.

What changes

More standardized procedures, stronger internal controls, improved compliance and reduced risk of errors or fraud.

What you get

Approved Investigations Procedures Manual IPM001
Case intake and registration pack: intake form, acknowledgement template and confidential case log IPM002
Investigation planning pack: terms of reference and investigation plan templates IPM003
Evidence and interview pack: interview guide and record, evidence log and chain-of-custody form IPM004
Reporting pack: investigation report and closure memo templates IPM005
Corrective action tracker IPM006

What has to come first

NAHNeeds Assessment Report - National Head Quarters or NABNeeds Assessment Report - Branch/District Recommended

Needs assessment findings establish the integrity baseline and the gaps the manual must address
AFCAnti-Fraud and corruption policy Recommended

The anti-fraud and corruption policy defines the conduct the manual investigates
WBPWhistle blower protection policy Recommended

Whistleblower protections must be in place for reporters and witnesses before cases flow in

Who is involved

From the National Society's side. This is what the engagement asks of your people.

Your own staff work alongside the adviser throughout, so this is a commitment of their time as well as the Centre's. Ask in the request and you are given the day estimate per role before anything is signed.

Role	What they do
Secretary General / Senior Management	Sponsor; decision-making for case outcomes
Integrity / Compliance / Ethics focal point	Case owner, where applicable
Internal audit	Support or investigative role, depending on mandate
HR	Disciplinary processes and staff case management
Legal counsel (internal or external)	Legal review of the manual and case referrals
Safeguarding / PSEA focal point	Handles safeguarding cases
Risk & Audit Committee / Board oversight body	Oversight of serious cases
Line managers and branch leadership	Initial reporting and operational support
Whistleblowing / reporting mechanism administrators	Operate the hotline or email portal
GFDC delivery team	Drafts the manual and builds capacity

How it is measured

Indicator	Target	Evidence
Investigations manual approved by HNS leadership	Within 14 weeks of kick-off	Approval minutes; signed manual (IPM001)
Investigators and focal points trained with passing knowledge checks	At least 8 staff trained; all pass	Attendance records; knowledge check results
New cases registered and triaged per the manual	100% of new cases logged with a case reference and triaged within 5 working days	Confidential case log (IPM002)
Closed case files meet documentation standards	First QA file review finds no missing chain-of-custody or closure records	QA file review notes; closure memos (IPM005)

Tools

6 of 6 ready to download.

IPM001 Investigation Procedures Manual Policy DOCX
IPM002 Case intake and registration pack: intake form, acknowledgement template, confidential case log Template PPTX
IPM003 Investigation planning pack: terms of reference and investigation plan templates Template PPTX
IPM004 Evidence and interview pack: interview guide and record, evidence log, chain-of-custody form Template PPTX
IPM005 Reporting pack: investigation report and closure memo templates Template PPTX
IPM006 Corrective action tracker Template XLSX

Standards

GFDC Operational Framework (intake, triage, service workflow)
HNS HR policy, recruitment procedures and local labor law
IFRC integrity and fraud and corruption prevention policies
IFRC Code of Conduct for Staff and Volunteers
National data protection and privacy laws and regulations
HNS record retention and document management policies
HNS Internal Audit Charter and risk-based audit plan
ISO 37002 - Whistleblowing management systems guidelines
IFRC safeguarding and PSEA policies
Association of Certified Fraud Examiners (ACFE) fraud examination guidance

Describe the problem, not the service

You do not need to know which of the 124 to ask for.

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