Services · Foundational

Training on Revised Internal Control Framework

T08

Provides refresher or follow-up training on the revised internal control framework after implementation, focusing on control-owner responsibilities and issue resolution.

What changes

More standardized procedures, stronger internal controls, improved compliance and reduced risk of errors or fraud.

What you get

Refresher training plan with control-owner coverage map and needs scan T08003
Refresher training pack: slide decks, process flow diagrams and handouts on internal control procedures T08001
Instructor notes for delivering the content and facilitating discussions T08002
Control-owner clinic toolkit: issue-resolution cases, escalation path cards and responsibility checklists T08004
Refresher cycle report with attendance, knowledge check results, issue log and recommendations T08005

What has to come first

T04Training on Revised Internal Control Framework Required

This service refreshes and follows up the initial rollout training; it assumes staff have been trained once on the revised framework
ICF04Internal Control Adoption and Self-Assessment Toolkit Recommended

Control self-assessment results and the issue tracking toolkit feed the needs scan
NAHNeeds Assessment Report - National Head Quarters or NABNeeds Assessment Report - Branch/District Recommended

Needs assessment findings show where control practice is weakest and which audiences to prioritize

Who is involved

From the National Society's side. This is what the engagement asks of your people.

Your own staff work alongside the adviser throughout, so this is a commitment of their time as well as the Centre's. Ask in the request and you are given the day estimate per role before anything is signed.

Role	What they do
Heads of departments and branch leadership	Control owners; primary audience of the clinics
Finance, logistics and program staff	Refresher participants who operate the controls
HNS Secretary General / senior management	Sponsor; receives the cycle report and escalations
Internal audit and compliance officers	Supply findings and spot check results; verify fixes
Risk management focal points	Link recurring issues to the risk register
HNS HR / learning function	Receives the onboarding module and schedules future cycles

How it is measured

Indicator	Target	Evidence
Control owners covered by the refresher cycle	95% or more attend; 100% covered including make-up sessions	Coverage map (T08003) and attendance records (T04005)
Prioritized recurring issues from the needs scan addressed in session or clinic content	100% of prioritized issues	Needs scan to content trace in the refresher plan (T08003)
Knowledge checks passed on control-owner responsibilities	85% first attempt; 100% of control owners after retakes within 4 weeks	Knowledge check records (T04005)
Issues from the clinics resolved or escalated with an owner and deadline	80% resolved within 8 weeks; the rest escalated	Issue log in the cycle report (T08005)

Tools

5 of 5 ready to download.

T08001 Training Material: Slide decks, process flow diagrams, and handouts on internal control procedures. Training PPTX
T08002 Instructor Notes: Detailed guidance for trainers on delivering the content and facilitating discussions. ToR DOCX
T08003 Refresher training plan with control-owner coverage map and needs scan Template PPTX
T08004 Control-owner clinic toolkit: issue-resolution cases, escalation path cards and responsibility checklists Template DOCX
T08005 Refresher cycle report with knowledge check results, issue log and recommendations Template XLSX

Standards

COSO Internal Control - Integrated Framework
GFDC Operational Framework (intake, triage, service workflow)
ISO 31000 - Risk Management Guidelines
Kirkpatrick four-level training evaluation model
HNS revised Internal Control Framework and control documentation (control matrices, process maps)

Describe the problem, not the service

You do not need to know which of the 124 to ask for.

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