Services · Scale-Up

Setting up of whistle blower mechanism/integrity line

WBS

Supports set-up or improvement of whistleblowing mechanism/integrity line, including channels, intake, triage, escalation, tracking and communication.

What changes

Stronger accountability, transparency, risk management, assurance coverage and governance oversight.

What you get

Options assessment and feasibility memo, including infrastructure readiness WBS001
Platform requirements specification and ToR WBS002
Case intake, triage and escalation SOP WBS003
Communication and awareness pack, multilingual WBS004
Pilot test report and launch readiness checklist WBS005

What has to come first

WBPWhistle blower protection policy Required

The whistleblower protection policy defines the confidentiality, non-retaliation and investigation rules the mechanism must deliver
NAHNeeds Assessment Report - National Head Quarters or NABNeeds Assessment Report - Branch/District Recommended

Needs assessment findings show existing reporting practice, trust gaps and integrity risks
ITAIT assessment Recommended

The IT assessment establishes whether hosting, connectivity and security infrastructure can support the platform

Who is involved

From the National Society's side. This is what the engagement asks of your people.

Your own staff work alongside the adviser throughout, so this is a commitment of their time as well as the Centre's. Ask in the request and you are given the day estimate per role before anything is signed.

Role	What they do
HNS Secretary General / senior management	Approves the mechanism and its governance
Legal and Compliance	Case ownership, intake and triage
Internal Audit	Receives escalations; audits the channel
Human Resources	Reporter protection and disciplinary alignment
HNS Finance Director	Acts on fraud-related reports
IT focal point	Platform hosting, security and infrastructure
Programme and Operations representatives	Mechanism users
Branch focal points	Local access points, where applicable

How it is measured

Indicator	Target	Evidence
Mechanism live and accessible to all target user groups within target time of kick-off	16 weeks	Launch record; launch readiness checklist (WBS005)
Case handling SOP approved with confidentiality controls covering all mandatory checklist items	100% of checklist items	Whistle Blower Content Checklist (NAB024); approved SOP (WBS003)
Staff and volunteers reached by the awareness campaign know the mechanism exists and how to use it	80% in post-campaign survey	Awareness survey results (WBS004)
Reports received after launch are logged and triaged within SOP timelines	100% of reports	Case register (WBP002); platform usage statistics

Tools

7 of 7 ready to download.

WBS001 Options assessment and feasibility memo Template DOCX
WBS002 Platform requirements specification and ToR Template DOCX
WBS003 Case intake, triage and escalation SOP Template DOCX
WBS004 Communication and awareness pack Template DOCX
WBS005 Pilot test report and launch readiness checklist Template DOCX
NAB024 Whistle Blower Content Checklist Tool XLSX
WBP002 Case intake register and investigation workflow Template XLSX

Standards

COSO Internal Control - Integrated Framework
GFDC Operational Framework (intake, triage, service workflow)
HNS procurement policy and financial regulations
ISO/IEC 27001 and good-practice information security concepts
HNS IT/ICT policies and data protection policy
IFRC integrity and fraud and corruption prevention policies
National data protection and privacy laws and regulations
ISO 37002 - Whistleblowing management systems guidelines

Describe the problem, not the service

You do not need to know which of the 124 to ask for.

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